Copyright © 2018 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856  

PRIVACY Policy(the important bits)

Date of last update: 22 May 2018

The Lingoes Ltd takes the privacy and security of your personal information very seriously. For detailed contact information, please visit our Contact page. The Lingoes Ltd and our data protection officer (together referred to as “we” or us”) are committed to protecting and respecting your privacy.  To contact our data protection officer, please email us at info@lingoes.co.uk. This policy (“Privacy Policy”) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. In short, we will not give your data to any third parties to use for their benefit without asking your prior permission.  However, we may use external data processing services to process them for the purposes listed below.  We will never sell your data to any third parties, or harvest or buy personal data in bulk and use them without the permission from those who the data are about.  We will not collect data about your behaviour at any other sites other than our own. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The Lingoes Ltd requires some of your personal data if you purchase or use our products or services, or when you contact us, or when you access our servers or documents on our website.  We also collect personal data when you apply to us as a supplier or freelancer.  If you represent an organisation that purchases or uses our products or services, your personal data will be used in conjunction to this organisation. By submitting data to our website at www.lingoes.co.uk or accessing our servers (collectively known as “our Sites”), you are accepting and consenting to the practices described in this Privacy Policy. Information we may collect from you You may give us information about you by filling in forms on our Sites or by corresponding with us by phone, email, SMS, in writing or otherwise. This includes but is not limited to the information you provide us when you request for quotations, register for email alerts for potential job offers, request for literature, sign-up for newsletters or enter a competition, promotion or survey. The information you give us may include your name, address, email address, organisation you represent and other contact information, other personal information and (if applying for employment or freelance job offers) relevant information about your qualifications and work experience.  If you purchase or subscribe to our products or services, we also collect your billing details.  On the other hand, if you take up our job offers, we collect your bank details and tax status in order to process payment to you. Whenever we collect personal data from you, we assume that you provide your own details, not someone else’s. If, however, you fill in other’s data, please ensure you have the express, written and voluntary consent of that person or the organisation you represent. We may receive information about you from third party service providers such as trade bodies, credit reference agencies, payment service providers, or analytics providers when we consider setting up a trade account for you, or when you apply to open a trade account with us. We may combine this information with the information you give us and the information we collect about you. We may use this information and the combined information for the purposes set out in this Privacy Policy (depending on the types of information we receive).  If you apply to us for employment or freelance job offers, we may receive information about you from third party service providers, trade bodies or portals such as proz.com, the Institute of Translation and Interpreting UK, the Chartered Institute of Linguists UK and the American Translators Association in considering your applications. Uses made of the information obtained We may use information held about you in the following ways: to provide you with any services and/or information you request from us; to notify you about changes to our products or services;  to provide you with information by post, email, telephone or otherwise about products and services of a similar nature to those you have previously purchased or expressed an interest in which are offered by us and which we think may be of interest to you. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us by phone, post or email using the details on our Contact page. You can also unsubscribe from emails by following the unsubscribe instructions included in every email; to bill you for the products or services we have provided you with, or pay you for the products or services you render us; to administer our Sites and for internal operations, including troubleshooting, data analysis, load management, testing,     research, statistical and survey purposes; to improve our Sites to ensure that content is presented in the most effective manner for you and for your computer; to measure or understand the effectiveness of content we serve to you and others, and to deliver relevant content to you; to obtain your feedback on a product, service or our Sites via a third party appointed by us; and as part of our efforts to keep our Sites safe and secure Disclosure of your information We may share the personal data we hold about you to enable us to better understand your needs and serve you in the efficient way that you expect. Your personal data may also be used by us for customer modelling, statistical and trend analysis, with the aim of developing and improving our products or services. We will never sell, trade, or rent your personal information to others; however, we may share your information with selected third parties including: our affiliated companies, such as VSF Wine Education, partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, or to enforce or apply our statutory disclosures or any other agreement or to protect the rights, property or safety of our Sites, our users or others; governmental or judicial bodies or agencies to comply with our legal obligations; advertisers and advertising networks that require the data to select and serve adverts about our products or services to you and others. It will only be passed to third party advertisers in order to provide products or services on our behalf; and data, service and software providers that assist us in the improvement and optimisation of our Sites. Cookies, analytics and web beacons Our Sites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. When we send you an email, we may track whether you have opened that email and whether you have clicked any links it may contain. This helps us measure the performance of our email campaigns. We do this by including single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. Where we store your personal data We store your data on our secure servers in the United Kingdom and retain it for a reasonable period or as long as the law requires. However, your data may be transferred to, stored at, and processed in the European Union, the United States or Canada by our partners or service providers, which either offer GDPR compliance or compliance with the EU-US Privacy Shield Framework. The European Commission has so far recognised the United States (limited to the Privacy Shield Framework) as providing adequate protection.  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Who and where will process your data For the purposes of large-file transfers, emailing, computer-aided translation (CAT), online payment and surveys, at the time of writing we use the following external data processing agents: Hightail - large-file transfer and sharing, operated by OpenText Corporation based in Canada.  Their privacy policy is available at https://www.opentext.com/who-we-are/copyright-information/site-privacy Google G Suite for Business.  Google’s commitment to GDPR compliance is available at https://cloud.google.com/security/gdpr/  memoQ – CAT software provider based in Hungary.  Their privacy policy is here: https://www.memoq.com/en/privacy-policy WorldPay Pay-by-Link – online merchant services.  Their privacy policy is here: https://www.worldpay.com/uk/privacy-policy SurveyMonkey – survey collection and analysis. It is based in the United States.  Their privacy policy can be found at https://www.surveymonkey.com/mp/legal/privacy-policy/ Mailchimp: Mass e-mailing service. This provider is based in the United States. Their privacy information is available at https://kb.mailchimp.com/accounts/management/about-the-general-data-protection- regulation  Social media widgets and applications Our Sites may include functionality to enable sharing via third party social media applications, such as the Facebook Share button and Twitter widget. These social media applications may collect and use information regarding your use of our Sites (see details on Third Party Cookies in our Cookie Policy). Any personal information that you provide via such social media applications may be collected and used by that social media application and such interactions are governed by the privacy policies of the companies that provide the application. We do not have control over, or responsibility for, those companies or their use of your information. When you call our main telephone number, 0800 612 8282, we will collect the Calling Line Identification information and may retain a copy of the telephone call for our training and security processes.  We will also use the information to help improve our efficiency and effectiveness. Links to external websites Our Sites may, from time to time, contain links to and from the websites of our network of partners, affiliates, or advertisers.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or how such websites collect and use your data.  Please check these policies before you submit any personal data to these websites. Access to information With regard to the personal data we collect and use, you have the right: to request a copy of the personal information we hold about you. to require us to amend such data, or delete it (except where the law or existing contracts require us otherwise) to restrict or object to the processing of such data If you would like to make a request for any of the above, you may contact us by telephone on 0800 612 8282, or write to us at our registered office address: The Lingoes Ltd, Unit 11A City Business Centre, Lower Road, London SE16 2XB, UK. We may charge a nominal fee for providing you with a copy of the personal data we hold on you. Exceptions and restrictions The above rights may not apply to non-personal data – if the data are about an organisation and no individuals can be identified.  For contractual purposes, you, as an individual may have the right to opt out from data processing, but the organisation you represent may not have the same right.  In this instance, please provide us with the data of another consenting representative to be the contact of your organisation.
0800 612 8282
info@lingoes.co.uk
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PRIVACY

Policy(the important bits)

Date of last update: 22 May 2018

The Lingoes Ltd takes the privacy and security of your personal information very seriously. For detailed contact information, please visit our Contact page. The Lingoes Ltd and our data protection officer (together referred to as “we” or us”) are committed to protecting and respecting your privacy.  To contact our data protection officer, please email us at info@lingoes.co.uk. This policy (“Privacy Policy”) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. In short, we will not give your data to any third parties to use for their benefit without asking your prior permission.  However, we may use external data processing services to process them for the purposes listed below.  We will never sell your data to any third parties, or harvest or buy personal data in bulk and use them without the permission from those who the data are about.  We will not collect data about your behaviour at any other sites other than our own. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The Lingoes Ltd requires some of your personal data if you purchase or use our products or services, or when you contact us, or when you access our servers or documents on our website.  We also collect personal data when you apply to us as a supplier or freelancer.  If you represent an organisation that purchases or uses our products or services, your personal data will be used in conjunction to this organisation. By submitting data to our website at www.lingoes.co.uk or accessing our servers (collectively known as “our Sites”), you are accepting and consenting to the practices described in this Privacy Policy. Information we may collect from you You may give us information about you by filling in forms on our Sites or by corresponding with us by phone, email, SMS, in writing or otherwise. This includes but is not limited to the information you provide us when you request for quotations, register for email alerts for potential job offers, request for literature, sign-up for newsletters or enter a competition, promotion or survey. The information you give us may include your name, address, email address, organisation you represent and other contact information, other personal information and (if applying for employment or freelance job offers) relevant information about your qualifications and work experience.  If you purchase or subscribe to our products or services, we also collect your billing details.  On the other hand, if you take up our job offers, we collect your bank details and tax status in order to process payment to you. Whenever we collect personal data from you, we assume that you provide your own details, not someone else’s. If, however, you fill in other’s data, please ensure you have the express, written and voluntary consent of that person or the organisation you represent. We may receive information about you from third party service providers such as trade bodies, credit reference agencies, payment service providers, or analytics providers when we consider setting up a trade account for you, or when you apply to open a trade account with us. We may combine this information with the information you give us and the information we collect about you. We may use this information and the combined information for the purposes set out in this Privacy Policy (depending on the types of information we receive).  If you apply to us for employment or freelance job offers, we may receive information about you from third party service providers, trade bodies or portals such as proz.com, the Institute of Translation and Interpreting UK, the Chartered Institute of Linguists UK and the American Translators Association in considering your applications. Uses made of the information obtained We may use information held about you in the following ways: to provide you with any services and/or information you request from us; to notify you about changes to our products or services;  to provide you with information by post, email, telephone or otherwise about products and services of a similar nature to those you have previously purchased or expressed an interest in which are offered by us and which we think may be of interest to you. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us by phone, post or email using the details on our Contact page. You can also unsubscribe from emails by following the unsubscribe instructions included in every email; to bill you for the products or services we have provided you with, or pay you for the products or services you render us; to administer our Sites and for internal operations, including troubleshooting, data analysis, load management, testing,     research, statistical and survey purposes; to improve our Sites to ensure that content is presented in the most effective manner for you and for your computer; to measure or understand the effectiveness of content we serve to you and others, and to deliver relevant content to you; to obtain your feedback on a product, service or our Sites via a third party appointed by us; and as part of our efforts to keep our Sites safe and secure Disclosure of your information We may share the personal data we hold about you to enable us to better understand your needs and serve you in the efficient way that you expect. Your personal data may also be used by us for customer modelling, statistical and trend analysis, with the aim of developing and improving our products or services. We will never sell, trade, or rent your personal information to others; however, we may share your information with selected third parties including: our affiliated companies, such as VSF Wine Education, partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, or to enforce or apply our statutory disclosures or any other agreement or to protect the rights, property or safety of our Sites, our users or others; governmental or judicial bodies or agencies to comply with our legal obligations; advertisers and advertising networks that require the data to select and serve adverts about our products or services to you and others. It will only be passed to third party advertisers in order to provide products or services on our behalf; and data, service and software providers that assist us in the improvement and optimisation of our Sites. Cookies, analytics and web beacons Our Sites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. When we send you an email, we may track whether you have opened that email and whether you have clicked any links it may contain. This helps us measure the performance of our email campaigns. We do this by including single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. Where we store your personal data We store your data on our secure servers in the United Kingdom and retain it for a reasonable period or as long as the law requires. However, your data may be transferred to, stored at, and processed in the European Union, the United States or Canada by our partners or service providers, which either offer GDPR compliance or compliance with the EU-US Privacy Shield Framework. The European Commission has so far recognised the United States (limited to the Privacy Shield Framework) as providing adequate protection.  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Who and where will process your data For the purposes of large-file transfers, emailing, computer-aided translation (CAT), online payment and surveys, at the time of writing we use the following external data processing agents: Hightail - large-file transfer and sharing, operated by OpenText Corporation based in Canada.  Their privacy policy is available at https://www.opentext.com/who-we-are/copyright-information/site- privacy Google G Suite for Business.  Google’s commitment to GDPR compliance is available at https://cloud.google.com/security/gdpr/  memoQ – CAT software provider based in Hungary.  Their privacy policy is here: https://www.memoq.com/en/privacy-policy WorldPay Pay-by-Link – online merchant services.  Their privacy policy is here: https://www.worldpay.com/uk/privacy-policy SurveyMonkey – survey collection and analysis. It is based in the United States.  Their privacy policy can be found at https://www.surveymonkey.com/mp/legal/privacy-policy/ Mailchimp: Mass e-mailing service. This provider is based in the United States. Their privacy information is available at  https://kb.mailchimp.com/accounts/management/about-the-general- data-protection-regulation  Social media widgets and applications Our Sites may include functionality to enable sharing via third party social media applications, such as the Facebook Share button and Twitter widget. These social media applications may collect and use information regarding your use of our Sites (see details on Third Party Cookies in our Cookie Policy). Any personal information that you provide via such social media applications may be collected and used by that social media application and such interactions are governed by the privacy policies of the companies that provide the application. We do not have control over, or responsibility for, those companies or their use of your information. When you call our main telephone number, 0800 612 8282, we will collect the Calling Line Identification information and may retain a copy of the telephone call for our training and security processes.  We will also use the information to help improve our efficiency and effectiveness. Links to external websites Our Sites may, from time to time, contain links to and from the websites of our network of partners, affiliates, or advertisers.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or how such websites collect and use your data.  Please check these policies before you submit any personal data to these websites. Access to information With regard to the personal data we collect and use, you have the right: to request a copy of the personal information we hold about you. to require us to amend such data, or delete it (except where the law or existing contracts require us otherwise) to restrict or object to the processing of such data If you would like to make a request for any of the above, you may contact us by telephone on 0800 612 8282, or write to us at our registered office address: The Lingoes Ltd, Unit 11A City Business Centre, Lower Road, London SE16 2XB, UK. We may charge a nominal fee for providing you with a copy of the personal data we hold on you. Exceptions and restrictions The above rights may not apply to non-personal data – if the data are about an organisation and no individuals can be identified.  For contractual purposes, you, as an individual may have the right to opt out from data processing, but the organisation you represent may not have the same right.  In this instance, please provide us with the data of another consenting representative to be the contact of your organisation.
Copyright © 2018 The Lingoes Ltd The Lingoes Ltd is registered in England and Wales, Company No.: 4937856 
0800 612 8282
info@lingoes.co.uk
Lingoes IT Support provided by